Privacy Policy

We are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.

This policy sets out how we process any personal data we collect from you or that you provide to us through our website. We confirm that we will keep your information secure and that we will comply fully with all applicable UK Data Protection legislation and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you when you visit this site. By visiting our website you are accepting and consenting to the practices described in this policy.

This privacy notice applies to anyone who interacts with United Wellness about our services in any way (for example, by email, through our website, or, by phone)

Data Protection Principles

We will adhere to data protection law which states that the personal information we hold about you must be:

1. Used lawfully, fairly and in a transparent way
2. Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes
3. Relevant to the purposes we have told you about and limited only to those purposes
4. Accurate and kept up to date
5. Kept only as long as necessary for the purposes we have told you about.
6. Kept securely.

Information we hold about you

Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We will collect, store, and use the following categories of general personal information about you as you would expect:

1. Basic details (full name, date of birth, next of kin, address etc.)
2. Contact details (phone number, mobile number, email address etc.)
3. Payment details (debit or credit card, billing address etc.)
4. Full name, address, and payment details of the third party that is     going to pay if not the patient
5. Patient GP information
6. Patient feedback

There are also special categories of more sensitive personal information for example:

1. Personal health and medical records (reports, notes, results etc.)
2. Historical medical images and reports and other diagnostic     information (scans, investigations etc.)
3. Previous appointment records

Reason for collecting personal data

We will only use your personal information when the law allows us to.  Most commonly in the following circumstances:

1. Where we need to provide healthcare services to you.
2. Where we need to comply with a legal obligation.
3. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

We may also use your personal information in the following situations,  which are likely to be rare:

1. Where we need to protect your interests (or someone else’s interests).
2. Where it is needed in the public interest

Keeping your information safe

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in anunauthorised way, altered, or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know.

Duration your personal data is held

We will not keep your personal data for longer than is necessary. Data retention is guided by the NHS Records Management Code of Practice and by the Department of Health.

Using your personal Information

The situations in which we will process your personal information are listed below.

• To enable us to provide healthcare services
• To enable us to collect payment
• To fulfill our obligations as a healthcare provider
• To provide safe services
• To maintain complete medical records
• To bill for services
• To meet our regulatory obligations
• To conduct audits
• To improve our systems and services
• To support marketing activities
• To enable building security
• To enable us to comply with our legal obligations (for example,     fraud prevention)
• To administer our site including security and debugging, troubleshooting, and statistical purposes

The information our website automatically collects about you
With regard to each of your visits to our website, we may automatically collect information including the following:

technical information, including a truncated and anonymized version of your Internet protocol (IP) address, browser type and version, and operating system and platform;
information about your visit, including what pages you visit, how long you are on the site, how you got to the site (including date and time); page response times, length of visit, what you click on, documents downloaded, and download errors.

Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy. 

Disclosure of your information
Any information you provide to us will either be emailed directly to us or may be stored on a secure server. We use a trusted third-party hosting provider (Semble)to facilitate the running and management of this website. 

We do not rent, sell, or share personal information about you with other people or non-affiliated companies, any external sources required by your website such as mailing lists from service providers and are subject to your own user agreement per the terms of your account with the provider themselves.

We will use all reasonable efforts to ensure that your pesonal data is not disclosed to regional/national institutions and authorites, unless required by law or other regulations.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Third party links
Our site may, from time to time, contain links to and from the third-party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Your rights –access to your personal data
You have the right to ensure that your personal data is being processed lawfully (“Subject Access Right”). Your subject access right can be exercised in accordance with data protection laws and regulations. Any subject access request must be made in writing to us at our email address listed at the bottom of this page. We will provide your personal data to you within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you. If you have a complaint about how we have used your information, you have the right to complain to the Information Commissioner’s Office (ICO).

Complaints& Regulatory Authority

For concerns about data processing, contact our Data Protection Officer:

Name: Dr PragatiKakkar

Email: director@unitedwellness.co.uk

If unresolved, you may complain with the ICO:  www.ico.org.uk/concerns

Helpline: 0303 1231113

Address: ICO, Wycliffe House, Wilmslow, Cheshire, SK9 5AF

Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact
Questions, comments, and requests regarding this privacy policy are welcomed and should be submitted via email using the address or contact form at this page. 

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